Frequently Asked Questions

Frequently Asked Questions2024-05-20T16:51:51+01:00

Got questions about Aedon.Accounting?

We’ve got answers!

Aedon.Accounting is an innovative, robust financial software solution that transforms the way you do accounting, inside Salesforce!

Answers to questions we’re commonly asked are provided below. Please use the filters to narrow down answers by category.

Is Aedon.Accounting compliant?2024-03-04T15:32:25+00:00

Aedon.Accounting is compliant in accordance with ISO27001, FCA Regulations and is Officially Recognised by HMRC.

Does the Aedon.Accounting integrate with fundraising and donor management tools?2024-03-04T15:31:54+00:00

Aedon.Accounting Aedon has 4 Prebuilt RESTful endpoints that can be accessed to create transactions within Aedon.Accounting and can be accessed by any applications both on and off Salesforce platform.

How do I register for licenses?2024-02-02T16:38:34+00:00

Please email

Do I require Salesforce to use Aedon.Accounting?2024-02-02T16:38:07+00:00

No, the Salesforce license and set-up is included in the price of Aedon.Accounting!

Can you offer discounts and who is applicable?2024-02-02T16:37:51+00:00

Yes, discounts are available for long term contracts and for large numbers (over 10 licenses). Not-for-Profits are also eligible for preferred rates.

Is there a minimum Aedon.Accounting subscription period?2024-02-02T16:37:32+00:00

Yes, one year.

How does Aedon.Accounting accept licence payments?2024-02-02T16:37:18+00:00

By bank transfer. Details will be provided on your invoice.

Which Aedon.Accounting plan is right for me?2024-02-02T16:37:03+00:00

Call us on 0161 262 3355 or email us on to discuss your specific requirements.

Are there any setup charges or fees when purchasing Aedon.Accounting?2024-02-02T16:36:42+00:00

No, the license price is the only fee.

Do I get a designated account manager when signing up?2024-02-02T16:36:22+00:00

Yes, an account manager will be allocated to you.

What are the system requirements for Aedon.Accounting?2024-02-02T16:36:06+00:00

Aedon is Salesforce-based and supports their chosen browser: Chrome, Safari, & Firefox.

What discounts are available for Not for Profits?2024-02-02T16:34:37+00:00

2 Free Business Class Licenses and discounts on additional licenses.

How long does it take to implement the Aedon.Accounting solution?2024-02-02T16:34:13+00:00

Obviously, it depends on the complexity and size of the organization, but a VAT quarter works well for most implementations.

Can I get help with my implementation?2024-02-02T16:33:53+00:00

There is the Aedon.Assistance Knowledge Base and Aedon.Academy for training if you wish to DIY-it

Otherwise, there is a list of approved implementation partners available on the website.

What are the methods for transferring my existing/current accounting data into Aedon.Accounting?2024-02-02T16:33:32+00:00

There are migration templates available for most of the starter packages: Xero, Sage 50, etc. and specific support will be made available if there isn’t one available for your software.

Does Aedon.Accounting offer onsite setup support?2024-05-20T16:50:54+01:00

Implementation support is available through partners, who generally are available to work on site.

When is the best time to switch accounting software?2024-02-02T16:30:12+00:00

The end of year or the end of a VAT quarter are natural migration points. However, you can changeover mid-month with a little bit of extra effort, if required.

Can you use Aedon accounting offline?2024-02-02T16:29:51+00:00

No, Aedon is only available online although you can download the data in csv format.

Can I add multiple companies to Aedon’s accounting solution?2024-02-02T16:29:11+00:00

Yes, there are 3 companies included as standard with the Business Class License, but unlimited companies can be added over that.

Can Aedon.Accounting work with other apps?2024-02-02T16:28:45+00:00

Yes, it works with all Salesforce apps natively and can be integrated to non-Salesforce apps via APIs.

Is Aedon.Accounting scalable?2024-02-02T16:28:33+00:00

Yes, it will support very large data volumes and numbers of users.

Can you access accounting data through a mobile device?2024-02-02T16:28:05+00:00

Yes, all Salesforce Apps are available in mobile format.

Do you need any training to use Aedon.Accounting software?2024-02-02T16:27:51+00:00

Experienced finance users will not need a lot of training. However, the Aedon.Academy which is free for a month with a new license provides a great grounding in the product

Does Aedon accounting software have a limited number of users?2024-02-02T16:27:38+00:00

No, you can have as many users as you need. Each of them can have different access rights and permissions according to your need.

Where can I get access to questions and answers?2024-02-02T16:27:07+00:00

The Aedon.Assistance Knowledge Base includes a wide range of support articles. If it doesn’t answer your question email and we will answer you (and then write an article to fill the gap!)

What support is available?2024-02-02T16:26:11+00:00

The Aedon.Academy for training provides an excellent grounding in the software and this is supported by the Aedon.Assistance Knowledge Base with detailed articles on all aspects of the software.

However, if neither of those work, human support is available on 0161 262 0300 or via email on during UK office hours.

Does Aedon.Accounting work for both accruals and cash-based VAT methods?2024-02-02T16:25:18+00:00

Yes, a company is either accruals or cash-based VAT.

Can I migrate from cash-based VAT to accruals-based VAT?2024-02-02T16:24:51+00:00

Migrating from one method to the other will require assistance. So, contact if that applies to you.

Does Aedon support Irish VAT?2024-02-02T16:24:28+00:00

Yes, it will create VAT reports for both accruals and cash-based VAT but does not have automated submission.

What other countries does Aedon support for VAT and General Sales Tax?2024-02-02T16:24:01+00:00

Aedon will support any VAT or GST tax system. You will need to create a specific Tax Codes for the relevant rates and rules. In the likely event that you will support, please contact us on

Is Aedon.Accounting HMRC compliant?2024-02-02T16:23:36+00:00

Yes. The official term and the only term we are allowed to use is “HMRC recognised”. This means that we passed a range of technical tests and been reviewed and approved by HMRC themselves.

What happens if my accounting software goes down or the internet connection fails?2024-02-02T16:23:08+00:00

The answer is nothing! When the internet is restored, your accounting data will be safe and sound. All back-up and security measures are handled by Salesforce themselves to the highest available standards.

How safe is my accounting data in Aedon.Accounting?2024-02-02T16:22:51+00:00

All back-up and security measures are handled by Salesforce themselves to the highest available standards.

Who has access to the accounting software, and can I set user defined access parameters?2024-02-02T16:22:33+00:00

Your security access and permissions are created by yourself or your Systems Implementation partner. Aedon.Co does not have access to your data.

How would I cancel Aedon.Accounting if it were not right for me?2024-02-14T15:08:37+00:00

Please contact us on and we will cancel it for you. If this takes place in the first year, you will also receive a full refund of your license fees.

How do I upgrade, downgrade, switch or add users to my plan?2024-02-14T15:08:29+00:00

Please contact

If I cancel my subscription/licence, how do I keep my data?2024-02-14T15:08:33+00:00

You can do a full Salesforce Data Export which holds all your accounting and other Salesforce data.

Go to Top