Articles

In professional services, your reputation is your most valuable asset. But how do you protect it? You measure it.

Two indicators—Client Net Promoter Score (NPS) and Employee Satisfaction—offer powerful insight into how well your business is doing on the things that matter most: service quality and staff wellbeing.

At Aedon.Accounting, we believe these metrics aren’t just nice-to-haves. They’re strategic essentials. That’s especially true for Professional Services Advisors and Charity Sector firms managing complex, people-driven engagements.

Why NPS and Employee Satisfaction Matter

Happy clients drive referrals and retention. Happy consultants reduce churn and improve performance. If either side falters, delivery suffers—and your reputation takes the hit.

By building a regular rhythm of feedback into your client lifecycle and internal processes, you’ll not only see issues early—you’ll build a culture of continuous improvement.

The Role of Your PSA System

If you’re using a Professional Services Automation (PSA) tool like Aedon.Accounting, these metrics can be embedded directly into your project closure, account reviews, and internal performance cycles. No extra admin—just better insight, natively.

Want to take it further? Read our blog:

👉 Becoming a Trusted Professional Services Advisor

At Aedon.Accounting, we’re building tools for the professional services and charity sector—tools that help you deliver on your promises, track what matters, and plan for the future.

Measure what matters. Improve what counts. Trust builds from there.