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Sales Failure
Updated 31 October 2026
A Sales Failure records a customer payment that didn’t go through after you recorded it, for example a returned Direct Debit or a bounced cheque. It reverses the Sales Payment and puts the amount back on the invoice as outstanding.
- A Sales Failure is always created from the Sales Payment that failed.
- It is for the full amount of the payment, in the same currency.
- On foreign currency payments, any difference caused by the exchange rate creates an FX gain or loss.
To see all of your failures, open Aedon.Sales and click the SP Failures tab.
Posting rules
| Code | Transaction | Debit | Credit |
|---|---|---|---|
| SF | Sales Failure | Accounts Receivable | [Bank Account] |
The debit always goes to Accounts Receivable. The credit goes to the nominal code of the bank account the payment was originally made into. A Sales Failure has a single line.
