Making Changes to a Sales Failure: Editing, Unposting & Deleting a Sales Failure

A Sales Failure can’t be edited. If you created one by mistake, or with the wrong date, unpost it and delete it, then create it again if you need to.

Remove a Sales Failure

1. If the failure has been reconciled, unreconcile it first from the bank account’s Bank Feeds tab. See Bank Reconciliation Process.
2. Open the Sales Failure from the SP Failures tab in Aedon.Sales, or from the Create Payment Failure tab of the Sales Payment.
3. Click Unpost⁽¹⁾. The status changes to Draft.
4. Click Delete.

Once the failure is deleted, the Sales Payment counts as paid again and the invoice’s outstanding amount goes back down by the amount of the failure⁽²⁾.

Related articles

• Sales Failure
• Creating a Sales Failure